Privacy Policy

Focus Legal Training and Compliance Limited is a company which provides training and development services predominantly to law firms and associated services within the legal services sector. It is necessary for the company to collect data to provide services to its customers.

What is a Privacy Notice?

Your privacy is important to us. It is Focus Legal Training and Compliance Limited’s policy to respect your privacy regarding any information we may collect from you across our website. This notice sets out the data that we may collect about you in our day to day dealings. It explains how we ensure that we keep your data safe – how we store and handle it in our possession. It also sets out your legal rights.

What personal data do we collect?

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your full knowledge and consent. To enable us to fulfil our obligations and provide our service to you, these are the main types of personal data that we may collect, depending upon the nature of the service that we are providing to you:

  • Details of your name, address, the name of your organisation and contact details
  • If we provide a service to you, please note that we may need to collect the names of employees within your organisation, possibly together with details of their educational achievements
  • Also potentially information employees’ regarding performance levels within the organisation, success against key performance indicators and levels of achievement in internal assessments
  • Any other information which is necessary to enable to fulfil our obligations to you, pursuant to our contractual relationship.

Before doing so, we would ensure that your employees were aware of any personal data or information that we were collecting about them, to give those individuals the opportunity to raise queries or object, if they wished to do so.

When do we collect your personal data?

We collect data regarding you name, address, organisation and contact details when you make an initial enquiry about the services that we may offer to you. We would only collect the data in other situations if you engage us to provide services to your company which require us to collect that information, to enable us to provide those services to you.

How do we use personal data?

Focus Legal Training and Compliance Limited (and trusted partners acting on our behalf) uses your personal data to contact you to respond to your query regarding the services that we offer. In the event that you instruct the company to provide services, we will use data that we collect regarding employees’ levels of educational achievement and performance in internal assessment to gauge the services required and success of any education and training provided.

We tailor our range of services to meet the needs of individual customers. So that we have a better understanding of all our clients to meet their needs, we may collect information about the areas that you searched for on the website, your search device or general location. We may use the information that we collect to personalise your experience, improve customer service and provide customised content. Your information helps us to respond more effectively to your individual needs as a customer.

We may use your data to tell you information which we believe may be of use and interest to you or to advertise our services, unless you tell us that you do not want us to.

Website

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

We use third-party analytics provided by Google Analytics. When viewing our site, we may collect information on your site-viewing activity, such as pages visited, duration of session and geolocation data. For information on how Google Analytics collects and processes information about you and information on how to opt out from Google’s collection of information from you, please visit https://tools.google.com/dlpage/gaoptout

Cookies

We use cookies to better the users experience while visiting the website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

As required by legislation, where applicable our website uses a cookie control system, allowing the user to give explicit permission or to deny the use of and saving of cookies on their computer/device.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

For how long do we retain personal data?

We only retain collected information for as long as necessary to provide you with your requested service. At the end of the retention period, your data will either be deleted completely or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.

Do we disclose any information to outside parties?

We do not share any personally identifying information publicly or with third parties, except when required to do so by law or to enforce our site policies or protect ours or others rights, property or safety. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

How do we store personal data?

What data we store, we will protect with commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying use or modification. We are committed to keeping your personal data safe and secure.

  • We will only collect and retain relevant and essential data
  • We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure
  • We will ensure that appropriate technical measures are in place to protect personal data.
  • We will destroy your information securely.
  • To help protect the privacy of data and personally identifiable information you submit through our website, we maintain physical, technical and administrative safeguards
  • We update and test our security technology on an ongoing basis
  • We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you
  • Our employees are trained about the importance of confidentiality and maintaining the privacy and security of your information
  • After a transaction, your information will be kept in accordance with our data retention policy
  • All of our electronic data is stored within the European Economic Area and we complete regular back-ups.

What are your rights?

You have the following rights:

  • to ask what personal data we hold about you at any time. We reserve the right to charge a fee for the provision of this information – details of the amount can be provided upon request
  • to ask us to update and correct any out of date or incorrect personal data that we hold about you, at no cost
  • to opt out of any marketing communications that we may send you
  • to request that we stop using your personal data for direct marketing
  • to request that we stop any consent-based processing of your personal data after you withdraw your consent

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Contact us

If you have any questions about how Focus Legal Training and Compliance Limited uses your personal data or if you want to exercise your legal rights in relation to your personal data, please contact us by e-mail at info@focuslegaltraining.co.uk